We specialize in curated hijabs and delicate accessories designed to elevate modest fashion. Our collection is inspired by elegance, comfort, and the needs of modern women.

Due to the delicate and personal nature of our hijabs and accessories, we do not accept returns or exchanges unless the item is received damaged or defective.

If you receive a damaged item, please contact us within 48 hours of delivery at info@bysiso.com with the following:

• Your order number

• Clear photos of the damaged product

• Photos showing all original tags and packaging intact

Please note: The item must not be worn, used, or altered in any way.

Yes. To be eligible for a return or exchange of a damaged item:

• The product must be unused and unworn

• All original tags, labels, and packaging must be intact

• You must notify us within 48 hours of receiving your order

Items that do not meet these criteria will not be accepted.

Orders can only be canceled within 3 hour of placing them, as we begin processing orders quickly to ensure prompt delivery. If the order has already been shipped, cancellation will not be possible.

We offer both local and international shipping. Estimated delivery times vary depending on your location and will be provided at checkout. Local orders are estimated to be delivered within 3-5 business days. International orders wary depending on the country but are usually delivered within 7-12 business days after being dispatched.

Yes! We ship worldwide. Shipping costs and delivery times will be calculated based on your delivery address during checkout. International orders vary depending on the country but are usually delivered within 7-12 business days after being dispatched.

Please note that shipping to European Union is subject to additional taxes that might be applied at the time of delivery as stated on the European Commission Website here: https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en

You can reach us via email at info@bysiso.com or through the contact form on our website. Our customer care team typically responds within 1–2 business days.

Please note that shipping to European Union is subject to additional taxes that might be applied at the time of delivery as stated on the European Commission Website here: https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en

•  Embroidered articles are best washed with mild detergent between 50°-60°c.
•  Rinse thoroughly after washing and never leave wet embroidered garment pressed together.
•  No bleaching agent or optical whitener should be used to remove stains. Do so with benzene and perchioroethylene.
•  Article embroidery with Yarn can also be dry-cleaned.
•  Place the embroidered fabric on clean cloth. Set the iron temperature suitable for fabric and iron on reverse side. Avoid using steam on embroidered fabric
•  On environmental protection grounds, we are sometimes forced to change dyes and dyeing process. For these reasons and in spite of maximum effort on our part there is slight possibility of minimum color variation on certain dark colors.